Communication Exercises Roadmap Voice of Customer 
CX Journey
MAY 17, 2017
If they are, do they recall the objectives, the overall roadmap, the reason for the approach, etc.? Either way, it's likely that it's time to revisit your customer listening efforts to ensure they meet today's standards and requirements. Don't ignore the learnings and outputs of this exercise. It might be time if you.
ChurnZero
FEBRUARY 26, 2021
Once feedback is organized into themes, appoint a CSM to represent the voice of the customer and present the requests to the Product team on a monthly or quarterly basis. “If Give Product greater exposure to customer experiences. Take the initiative to align on your product roadmap. Matt Kearns, Sr.
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SmartKarrot
APRIL 18, 2022
The findings are shared with the Product Team in a regular sync up between the Customer Success Managers and the Product Team. The interactions between the two primary stakeholders in the customer success world helps define the roadmap for the platform which is a key contributor to ensuring customer success.
ChurnZero
SEPTEMBER 25, 2020
Formalizing how Customer Success and Product communicate helps tear down these fences while still maintaining neighborly boundaries. Fix Communication Breakdowns With Formalized Feedback. So, let’s take a quick look at each team’s common communication shortcomings and how they can level up their alignment.
Pink Guava
OCTOBER 31, 2018
There is a reasonable investment kept aside as you do not want this to be an exercise on paper. Remember this is a Customer experience Transformation Initiative and so the entire focus has to be Customer. Measure and Innovate Once you have created the roadmap and used them to further set your near and long term goals.
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