Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service e-support Contact Center 52

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. How to calculate NPS in banking What’s a good NPS score in banking and financial services?

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

JULY 4, 2023

It is important to ensure that you and your staff maintain clear communication and transparency when it comes to policies and procedures related to the return process. It is not a one-time effort but a continual commitment to enhancing the customer experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

It is important to ensure that you and your staff maintain clear communication and transparency when it comes to policies and procedures related to the return process. It is not a one-time effort but a continual commitment to enhancing the customer experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

NobelBiz

MAY 21, 2024

An inbound call center primarily handles incoming calls from customers seeking assistance, information, or support. These contact centers are designed to provide exceptional customer service and support through various features and technologies. How does an Inbound Call Center Work?

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. During the session, it’s fine to remind agents of brand guidelines. Make customer service training an ongoing effort. Group coaching sessions are impersonal by nature.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. During the session, it’s fine to remind agents of brand guidelines. Make customer service training an ongoing effort. Group coaching sessions are impersonal by nature.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40