Playvox

AUGUST 15, 2022

Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. Top-performing contact centers, though, understand that optimizing training and overall performance requires agent engagement regardless of where teams work. Yet, many organizations are struggling to get remote engagement right.

Contact Center 77

Contact Center Training Gamification eBook 77

ProProfs Chat

JUNE 30, 2020

Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership. Books on Customer Service Culture.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Playvox

APRIL 27, 2023

Let’s take a closer look at each for a deeper understanding of how they can bring a positive transformation in the personalized service you deliver as well as your daily operational efficiency. Trend 1: Expansion Of Engagement Channels First, let’s get clear on synchronous channels. This kind of customer engagement is open-ended.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Get in the game. Make the workplace fun again.

Call Center 117

Call Center Training Technology Gamification 117