Communication Course Customer Care Customer Confidence 
ChurnZero
SEPTEMBER 7, 2023
Use these tips to encourage active participation, clear communication, and accountability among QBR attendees. Illustrate how the customer’s hard work and strategies, along with your product—as the supporting role, of course—helped them make that transition. Give customers the space to ask questions.
ShepHyken
NOVEMBER 30, 2018
This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Making for a jointly admirable and problematic reality, the customer contact community often takes a lofty, wide-eyed approach to strategy and technology.
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InteractionMetrics
APRIL 16, 2024
Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Of course, it can be painful to face your shortcomings. But it’s how we grow.
Myra Golden
JULY 29, 2016
How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Course Descriptions.
Myra Golden
JULY 29, 2016
How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Course Descriptions.
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