Serial CCO Tips for How/Why to Take a CCO Role, With Tish Whitcraft – CB20
Customer Bliss
SEPTEMBER 20, 2016
Tish Whitcraft is what we call a serial Chief Customer Officer, or CCO. In her mind (“in her humble opinion”), it’s a mix of the newly-established CCO role and the long-tenured COO, or Chief Operating Officer, role. Previously, she was Vice President, customer care and operations, at Yahoo!,
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