Beyond Philosophy

OCTOBER 21, 2021

We know from industry research and personal experience that despite all the attention on it, Customer Experience is either stagnating or not getting the results CEO’s desire. Having managed over 3,500 people in contact centers in my previous career, I was sympathetic of organizations at the start of the pandemic.

Chief Customer Officer 78

Chief Customer Officer Contact Center Call Center Net Promoter Score 78

Oracle

APRIL 19, 2018

— ICMI Contact Center Expo. Customer Relationship Management Conference (CRMC) 2018. Moscone Center; San Francisco, CA. Hynes Convention Center; Boston, MA. The Customer Service Summit. Chief Customer Officer Exchange. Field Service Connect. MarTech. —.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Oracle

JULY 16, 2019

Customer Relationship Management Conference (CRMC) 2019. Technology & Services World. The Customer Service Summit. Sales Management Association’s Sales Force Productivity Conference. IMCI Contact Center Connections. Chief Customer Officer Exchange.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . She is now Chief Customer Officer at ClearAction Continuum.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132