TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services.
C Space
AUGUST 5, 2019
That version of customer centricity isn’t what he means at all. Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. Do companies need a Chief Customer Officer or someone like that to become an advocate for the customer, or is this the CFO’s job?
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Chattermill
MAY 12, 2019
Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike. Pennington doesn’t dive into things like cross-channel alignment or journey mapping.
SurveySensum
JULY 14, 2020
Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].
CSM Magazine
OCTOBER 13, 2020
The coronavirus pandemic has had an indelible impact on consumer behaviour, from accelerating touchless and digitally-driven experiences to reviving traditional channels, and much more.
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