InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

InMoment XI

JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. AI Use Cases in Contact Center & Examples Contact center AI is actively transforming customer service across various industries. These virtual concierges enhance the overall guest experience.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. But how can hotels stay on top of their Customer Experience (CX) game using chatbots?

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Comm100

AUGUST 23, 2018

The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. What we have compiled here is a list of today’s industry-leading customer service examples. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

CSM Magazine

APRIL 11, 2023

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. This tech unifies all your establishment’s communications channels – from email chats to Whatsapp messages – so there’s no risk of a message getting missed.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52