ShepHyken

MAY 12, 2019

Each week I read a number of customer service and customer experience articles from various resources. LinkedIn) When it comes to the strategic decisions that will help you thrive as a company, a positive experience is not the only factor that will make customers choose you, or stay with you.

Chatbots 93

Chatbots Loyalty Programs Customer Service Return on Investment 93

Second to None

APRIL 8, 2019

Excellent customer service is a foundational component of a great customer experience. In customer service, there is a right way to do things—and a wrong way. Your customer service team is the front-line, directly interacting with consumers. The Unprofessional Customer Service Representative.

Chatbots 82

Chatbots Self Service Customer Service Representative Fashion 82

Thematic

SEPTEMBER 22, 2021

Using your existing qualitative feedback As it becomes easier for customers to engage across a range of different channels, companies are gathering increasingly large amounts of both solicited and unsolicited qualitative feedback. I really hate the customer service of this software company” would be coded as “poor customer service”.

Analysis 111

Analysis Data Feedback Analytics 111