BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Why is customer experience important in the insurance industry?

Insurance 109

Insurance Industry Customer Experience Self Service 109

inQuba

JUNE 22, 2023

Harnessing the power of generative AI for personalized experiences and actionable insights –use cases included Businesses have been frustrating customers for the longest time. Generative AI, such as Chat GPT, has found exciting applications in customer experience management and customer journey management.

Chatbots 52

Chatbots Self Service Customer Experience Analysis 52

BirdEye

MAY 4, 2021

Many patients start their search on Healthgrades — insurance providers like United Healthcare even pull reviews from the site for their customers. Patients who try to get in contact with providers often face frustratingly long wait times. Healthgrades: Healthgrades is an online database of healthcare providers.

Healthcare 104

Healthcare Strategy Marketing Social Media 104

SmartKarrot

FEBRUARY 2, 2021

AI Customer Service reduces the waiting time from a client’s perspective. No customer likes to be held up on the other side of the phone. In fact, their preferences are in order of a quicker response time. So, if you are deploying AI in your service segment, you are eliminating the wait time significantly.

Customer Experience 8

Customer Experience Effort Score Chatbots Wait Times 8