Bold360

MARCH 26, 2020

Effective response in a crisis requires that companies deploy operational agility in delivering customer engagement and support. Put simply, you’ll need the capacity to adjust your customer experience strategy and planning in order to dynamically address evolving customer and employee needs.

Employee Engagement 66

Employee Engagement Chatbots Self Service Engagement 66

Bold360

MARCH 20, 2020

At the same time, they are having to address evolving customer expectations, digital transformation, multiple online channels, and emerging CX capabilities enabled by mobile apps, chatbots, social media messaging, and more. It takes more than one or two interactions to convert today’s customers into loyal buyers.

Self Service 72

Self Service Customer Engagement Engagement Strategy 72

Bold360

APRIL 15, 2021

Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Even before the pandemic, customers preferred the convenience of digital-first service provision. Digital first does NOT mean digital only.

Self Service 52

Self Service Customer Engagement Engagement Knowledge Base 52

Bold360

APRIL 13, 2020

There are two necessary elements for tackling the supply side and the demand side of the current CX/EX double whammy: It’s essential to divert phone traffic away from overwhelmed call center reps by deploying self-service tools like dynamic search bars and chatbots. What is NLP and how does it support CX?

Self Service 69

Self Service Chatbots Call Center Lifetime Customer 69

Bold360

MARCH 29, 2021

COVID-19 has utterly disrupted how customers and companies interact. We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement .

Self Service 52

Self Service Call Center Chatbots Customer Relationship Management 52

Bold360

MAY 26, 2020

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. Providing great CX increases customer loyalty and lifetime customer value, which directly impacts the bottom line.

Self Service 52

Self Service Customer Experience Net Promoter Score NPS 52

Wootric

AUGUST 21, 2018

To put it simply, artificial intelligence is machine learning that uses data to improve operational efficiency and customer engagement. Undoubtedly it’s chatbots. These smart assistants simulate intelligent conversation via messaging apps and can perform a multitude of tasks to heighten the customer experience.

Technology 58

Technology Customer Experience Chatbots Retail 58