SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. Customer reviews offer valuable insights into a product’s pros, cons, and evolution.

Survey 52

Survey Multi-Channel Analysis Tools 52

Retently

JULY 25, 2018

Companies that provide poor customer service can lose up to $75 billion – all because their clients don’t get the satisfaction and experience they want, which is usually because no company department is assigned to manage this business aspect. First, CXM is the same as CEM – it’s just spelled differently.

CEM 80

CEM Customer Experience Social Media NPS 80

NobelBiz

OCTOBER 24, 2023

Self-service web portal for issue resolution. Social media engagement for customer feedback. Post-interaction surveys to gather insights. Loyalty program enrollment for customer retention. Encouraging post-call surveys to gather feedback. Chat support for real-time assistance. Sending order confirmations via email.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104