CEM Customer Experience Management Poor Customer Service Survey 
SurveySensum
APRIL 21, 2023
Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. Customer reviews offer valuable insights into a product’s pros, cons, and evolution.
Retently
JULY 25, 2018
Companies that provide poor customer service can lose up to $75 billion – all because their clients don’t get the satisfaction and experience they want, which is usually because no company department is assigned to manage this business aspect. Customer experience isn’t an expense.
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