Customer Enthusiast
NOVEMBER 26, 2017
And since this is my blog, I’ll submit my own definitions: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. Customer experience (CX) is the product of any interaction between an organization and a customer. Don’t settle for ordinary. Choose extraordinary.
Beyond Philosophy
DECEMBER 23, 2015
Further, the CCO’s operating parameters will include the complete span of a customer’s life.
SmartKarrot
JULY 26, 2021
Helps understand customer behaviors better. Continuous engagement via multiple channels helps customer retention. Reduced customer churn rates Greater brand equity Facilitates higher lifetime customer value Reduced costs of service. Does AI improve customer experience?
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