Retently

OCTOBER 1, 2018

To better visualize it, think of it as a roadmap of the full customer experience. According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback. What Is a Customer Journey Map?

Customer Journeys 93

Customer Journeys Touchpoint Social Media How To 93

Clarabridge

MAY 9, 2018

With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level. These two took attendees through best practices for establishing a successful CEM program. So how do you even begin to celebrate ten years of transformation?

CEM 40

CEM Roadmap Contact Center Conference 40

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Both groups of technologies can be utilized to make analytics more actionable. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Responsetek

MAY 4, 2018

Nudge theory, or “nudge” is a behavioural science concept which states that positive reinforcement can influence the motivations and decision making of a person or a group. It plays to the In-Group Bias and Bandwagon Effect mentioned earlier. THE ROADMAP. So why shouldn’t you?

CEM 40

CEM Consumers eBook Roadmap 40

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Both groups of technologies can be utilized to make analytics more actionable. Do you love CEM as much as we do? Why is NPS ® going up or down?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Click here to view SlideShare. Governance in Customer Journey Mapping. Level of maturity.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Both groups of technologies can be utilized to make analytics more actionable. Do you love CEM as much as we do? Why is NPS ® going up or down?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160