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Top 30 Customer Service Books Every Team Needs to Read

Comm100

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” This best-selling book is geared towards the sales people of the world, but its secret power rests in making agents better at creating the perfect conditions for customer loyalty. Loyalty 3.0:

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The SaaS Sales Method for Customer Success and Account Managers. The Service Culture Handbook.

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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. You also hope to keep agents engaged so they’ll want to stay put.

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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. You also hope to keep agents engaged so they’ll want to stay put.

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Top Priorities in Customer-Centric Contact Centers

RapportBoost

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Joining us today would be Tony Medrano; CEO of RapportBoost AI , the leading conversational sales analysis platform for brands that use chips, SMS and messenger tools to engage customers. Thanks again Talkdesk.