Top 30 Customer Service Books Every Team Needs to Read
Comm100
SEPTEMBER 22, 2016
The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” This best-selling book is geared towards the sales people of the world, but its secret power rests in making agents better at creating the perfect conditions for customer loyalty. Loyalty 3.0:
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