Remove Case Study Remove Competitive Advantage Remove Customer Satisfaction Remove Gamification
article thumbnail

Top 30 Customer Service Books Every Team Needs to Read

Comm100

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin. Loyalty 3.0:

article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top Priorities in Customer-Centric Contact Centers

RapportBoost

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Over 1,400 innovative enterprises around the world with thousands of seats including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interaction. Tony: No, I like what Nate said.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. It is not an extra. Emphasize hands-on learning.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. It is not an extra. Emphasize hands-on learning.