Grade.us

MAY 28, 2019

An infographic maker that turns data into visually stimulating content. PhoneWagon claims to be the #1 Top Rated Call Tracking Software. PhoneWagon provides agencies with a comprehensive list of features including local/international numbers, call recording, whisper messages, automated text replies and more. PiktoChart.

Tools 37

Tools Marketing Social Media Advertising 37

Avaya

JANUARY 29, 2019

Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management. Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions. See the press release.

Engagement 67

Engagement Customer Experience Contact Center e-support 67

Clarabridge

AUGUST 15, 2017

Advanced technology, such as Clarabridge, can help you transcribe 100% of your call recordings, along with integrating voice data with chat logs, agent notes, emails, social interactions, CRM data and more for multi-channel visibility. They also improved response times.

Contact Center 45

Contact Center Self Service Multi-Channel First Call Resolution 45