ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Which software is used in call centers? Virtual Call Center.

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NobelBiz

MAY 24, 2022

Most Contact Center Management, ticketing, and flow routing systems are now cloud-based. A cybersecurity policy to safeguard your systems, particularly the data (use of a VPN, antivirus, Data back-ups etc.). Create a virtual call center The options for creating a call center are now accessible in a 100% cloud version.

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NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences.

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Magellan Solutions

AUGUST 5, 2021

Detailed call recording and logging. • Call center CRMs are software solutions that store all your caller data and give you access to it whenever you need it. Omnichannel call routing. Omnichannel support across telephony, email, social media and live chat. 99 – $599/month. Feature(s).

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NobelBiz

JUNE 1, 2021

The fundamental benefit of a CCaaS system is that it allows you to keep using classic contact center operations (call routing, call recording, message, etc…) while adding numerous novel possibilities. Capability for multi-channel communication and monitoring of communications on each channel.

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