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What is Call Center Compliance?

NobelBiz

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations.

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Compliance: Contact Center and Debt Collection Agency Guide

NobelBiz

For example, debt collection agencies must follow the Fair Debt Collection Practices Act (FDCPA) in the United States, which outlines specific guidelines for how and when they can contact consumers to collect debts. This data may include call recordings, customer information, and performance metrics.

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How To Avoid Dead Airtime in your Contact Center

NobelBiz

Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Dead airtime can negatively impact the customer experience and make the interaction feel awkward or uncomfortable.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.