ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Which software is used in call centers? Virtual Call Center.

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NobelBiz

MAY 24, 2022

Make sure they feel valued by: Allowing them to take breaks when needed Providing in-person training sessions when possible Encouraging them to connect with other employees at your company (and vice versa) through social media platforms like Slack or Zoom The truth is that working from home has several advantages.

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Magellan Solutions

AUGUST 5, 2021

Auto dialers are call center solutions that automatically dial phone numbers from a contact list. When someone answers the call, it either connects them to an agent or plays a recorded message you have already set up. Detailed call recording and logging. • Omnichannel call routing.

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NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences.

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NobelBiz

JUNE 1, 2021

Analytics and reporting tools are watched in real-time from any computing device that is connected. CCaaS technology is intended to offer call and contact centers with a full set of sales and customer support functions. It allows you to consolidate and effectively route connections across all of your communication channels.

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