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Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans

CSM Magazine

Increase collaboration with gamificationGamification creates a buzz that brings out the best in people. With initiatives like this, lanes of communication open up, so that other department heads may even reach out to the contact centre themselves. After all, they’ll also be looking for improvement ideas. .

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How To Achieve Call Center Efficiency?

NobelBiz

Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies.

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The year of emotive customer experience

Vonage

Service leaders must ensure their teams optimize processes and communication in ways that create positive emotional experiences for customers. Conversation Analyzer and our call recording technology enable managers to use these principles to coach agents by showing examples of calls that were handled well and those that could use improvement.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

If you want to use capabilities like call recording, you’ll need a lot of storage space. Omnichannel engagement Entails engaging with customers across all available communication. Many of today’s call centers do not rely solely on traditional phone lines. You’ll also require technicians to oversee the on-premise.

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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

Aim to involve all parts of the organisation to establish what connectedness means for your brand and communicate the definition widely. Workforce Management (WFM) and Workforce Engagement Solutions (WEM) can help to track the performance of agents and keep teams engaged with leaderboards and gamification.