CSM Magazine
JUNE 10, 2021
Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. With initiatives like this, lanes of communication open up, so that other department heads may even reach out to the contact centre themselves. After all, they’ll also be looking for improvement ideas. .
NobelBiz
APRIL 18, 2022
Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies.
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Vonage
MARCH 26, 2018
Service leaders must ensure their teams optimize processes and communication in ways that create positive emotional experiences for customers. Conversation Analyzer and our call recording technology enable managers to use these principles to coach agents by showing examples of calls that were handled well and those that could use improvement.
NobelBiz
MARCH 23, 2022
If you want to use capabilities like call recording, you’ll need a lot of storage space. Omnichannel engagement Entails engaging with customers across all available communication. Many of today’s call centers do not rely solely on traditional phone lines. You’ll also require technicians to oversee the on-premise.
CSM Magazine
JUNE 3, 2021
Aim to involve all parts of the organisation to establish what connectedness means for your brand and communicate the definition widely. Workforce Management (WFM) and Workforce Engagement Solutions (WEM) can help to track the performance of agents and keep teams engaged with leaderboards and gamification.
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