BlueOcean

FEBRUARY 8, 2017

When you create a customer experience strategy, it needs to embody the understanding that scripting or strict call flow processes rarely leave room for true empathy. Unless you’re hiring trained actors, the typical agent won’t be able to make a connection with a customer through a canned script.

Contact Center 120

Contact Center Training Call Flow Interaction 120

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Prerequisites.

Virtual Agent 71

Virtual Agent Call Flow Self Service Contact Center 71

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

JANUARY 3, 2024

This can be particularly beneficial for outbound call centers that need to reach a large customer base. In 2024, integrating these channels into the communication mix is crucial for outbound call centers.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105