Call Flow Customer Service Customers Virtual Agent 
AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours.
Uniphore
OCTOBER 21, 2021
Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. Enhanced Self Service with Multimodal Capabilities. PALO ALTO, Calif. ,
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. is a global cloud contact center leader for customer-obsessed companies.
Interactions
JUNE 10, 2022
Customers are busy and self-service provides a fast and efficient way for them to get things done. In our recent survey, customers noted that when using an automated system, they see benefits such as: The convenience to get tasks done when they want to take care of them. Today, automation in the contact center is a necessity.
West Monroe
JULY 27, 2017
A well-designed IVR flow and supporting call scripts are important for a customer as they navigate through an IVR system. Amazon Connect allows users to integrate with Amazon Lex to interpret customer speech instead of navigating through menus. Metrics can be another challenging area within contact centers.
Expert insights. Personalized for you.
68 
Let's personalize your content