Myra Golden

OCTOBER 4, 2016

When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

OCTOBER 4, 2016

When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. How do your employees make your customers feel? You know why I didn’t notice?

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. How do your employees make your customers feel? You know why I didn’t notice?

Call Flow 40

Call Flow Video Training Interaction 40