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Three Customer Service and CX Metrics Every Employee Needs to Understand

ShepHyken

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. Here’s why this is important to you, even if you aren’t in a customer-facing role. Does the Customer Come Back?

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The Power of Video in the Field of Customer Service {Guest post by Alleli Aspili}

Michelli Experience

Companies, together with their tech support divisions should consider incorporating videos in their operation, as it has become a channel where people absorb tons of complex information nowadays. If a video can’t entertain, then why can’t it inform simultaneously—specifically in the realm of customer service?

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Don’t Apologize to Customers!

Myra Golden

It might surprise you to know I don’t want customer service specialists to apologize to customers. Watch the video. Before you respond to that, let me say that I see apologizing and saying “I’m sorry” as two different things. Was This Helpful? If you’re not yet subscribed, sign up here.

Video 119
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How do I assist a customer I suspect is dealing with mental illness?

Myra Golden

So often that I recorded an answer in a short video. If you suspect you’re dealing with a person with mental illness, my two-minute video may help. The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Enroll anytime. .

Video 111
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Top 3 Ways to Calm Angry Customers

Myra Golden

I had an inspiring video meeting with a long-term client I started working with in 2018. After we talked, I recorded a YouTube video featuring the powerful “ Ask 3-Closed-ended Questions Back-to-Back” tactic. Learn the tactic that my client raved about in the video I quickly recorded! .

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National Customer Service Week 2021!

Myra Golden

Mark your Calendars for October 4 – 8, 2021, because we’re celebrating National Customer Service Week! And I’m facilitating five online video sessions!!! This year’s theme is, Celebrating the Heart of Service. After the year we’ve had, I’m so ready to celebrate with you, to celebrate with you!

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4 Ways To Boost Your ECommerce Customer Experience

Lumoa

Just as with customer experience in every other business segment, eCommerce customer experience is growing increasingly important in our current economic climate. A clear CX strategy will help you stand out from the big crowd and ensure customers don’t churn because of ineffective purchase processes and bad experiences.

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