Call Flow Customer Experience Design Customers Strategy 
Myra Golden
APRIL 11, 2023
With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs. In Do More with Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential , you will learn three effective strategies to maximize the potential of your contact center.
Myra Golden
OCTOBER 4, 2016
When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now.
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Myra Golden
OCTOBER 4, 2016
When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. I have help for both you and your employees when it comes to customer service performance improvement. I had to focus on what is right, right now.
Myra Golden
SEPTEMBER 7, 2016
Me, the Customer Service Queen didn’t even notice. Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. How do your employees make your customers feel? You know why I didn’t notice?
Myra Golden
SEPTEMBER 7, 2016
Me, the Customer Service Queen didn’t even notice. Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. How do your employees make your customers feel? You know why I didn’t notice?
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