Call Flow Contact Center Interaction Virtual Agent 
Uniphore
AUGUST 12, 2021
Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interactions
JUNE 10, 2022
Today, automation in the contact center is a necessity. It’s not surprising then that the next top characteristic for a conversational system is “a natural interaction, like talking to a human (37%). Interact with a system that is user friendly and not robotic. appeared first on Interactions.
AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.
Uniphore
OCTOBER 21, 2021
This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. Digital transformation is key to contact centers providing the ultimate modern day customer service experience and how conversations are handled during the entire customer journey — pre, during and post interaction.
Expert insights. Personalized for you.
246 
Let's personalize your content