NobelBiz

JANUARY 3, 2024

Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience. SMS and messaging platforms offer a range of benefits for outbound call centers.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

AWS Machine Learning

FEBRUARY 6, 2023

WaFd has pioneered an omnichannel banking experience that combines the advanced conversational AI capabilities of Amazon Lex voice and chat bots with Talkdesk Financial Services Experience Cloud for Banking. Amazon Lex delivers fast responses to customers’ most common questions and seamlessly hands over complex cases to a human agent.

Self Service 71

Self Service Contact Center Virtual Agent Chatbots 71

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

JANUARY 17, 2022

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52