Talkdesk

JUNE 18, 2020

Below are three of the most commonly used techniques: Building emergency call flows for staff that aren’t fully trained: The fast pace of change during COVID-19 often requires employees to begin working quickly without the usual 4+ weeks of training and onboarding.

Industry 63

Industry Strategy Management Contact Center 63

Talkdesk

DECEMBER 23, 2020

With Talkdesk’s award-winning cloud-native solution, banks can rapidly deploy integrated communications across a flexible, secure platform to deliver differentiated client experiences that build and retain loyalty. Talkdesk CX Cloud is designed for the “new normal” where banks can deliver speed and trust at scale. .

Banking 126

Banking Contact Center Insurance Self Service 126

Talkdesk

MAY 29, 2020

Even in the path of a disaster, PowerDMS is dedicated to keeping their operations up and running; their ability to do so powers thousands of organizations — like school districts and first responders — who rely on their software to communicate new policies. During the Hurricane Irma threat, many PowerDMS employees began to work from home.

Self Service 71

Self Service Call Flow Contact Center Policies 71

Customer Interactions

SEPTEMBER 12, 2011

In this three-part Q&A interview, James touches on the implications of NG9-1-1 from the standpoint of 9-1-1 Communication Center processes. It also happened to be the PSAP in the area that was hardest hit and seeing record call volumes. The evacuation turned out to be a minor issue for the 9-1-1 system. Public Safety Security'

Management 29

Management Government Call Flow System 29