NobelBiz

JULY 31, 2023

As we delve into the fundamentals, you’ll discover how call queuing empowers businesses to build lasting customer relationships and cultivate a reputation of unparalleled service. The Science Behind the Queue Every call that reaches a call center passes through a systematic evaluation process.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Up Your Service

MAY 3, 2017

Organizations can have great rewards programs, but it’s not sustainable long-term if the service is poor.”. Kaufman points to a resort brand based out of Mauritius called LUX* , whose vision for its loyalty members is to make every moment matter. Brands shouldn’t be compulsive about everybody having to follow a script.

Hospitality 74

Hospitality Travel Industry Brands 74

Currency Alliance

FEBRUARY 26, 2019

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45