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How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

Using information about a specific request to anticipate future ones is critical in an era where on-demand apps and 24-hour access to brands are raising customersexpectations. Customers are delighted when brands care more about them than how much they’re paying and what time they’re checking out,” Kaufman says.

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Loyalty Strategy 2019: How to Win in the Next Decade

Currency Alliance

So, in summary, there is a lot to consider as you review each element of your loyalty program design, but finding the sweet spot between aligning with current business goals and meeting customer expectations will likely drive a very significant boost in ROI. demonstrating environmental responsibility.

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