Are Your Call-Center Employees Providing Service That Reduces Customer Effort?
Second to None
SEPTEMBER 18, 2018
One pillar of the brand experience that is especially influenced by employee engagement is customer support, especially within your organizational call-center. Regardless of the service request, your call-center team members need to be fully equipped to handle any situation. 1,2 [link]. 3,4,5 [link].
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