Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My CXPA Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Webinars, Panels and other online learning.

Customer Experience Professionals 153

Customer Experience Professionals CEM Customer Experience Customer Experience Management 153

eglobalis

SEPTEMBER 30, 2017

Die erfolgreiche Transformation Ihrer Organisation in ein Customer-Experience-orientiertes Unternehmen hat Auswirkungen auf die Loyalität Ihrer Kunden, Mitarbeiter und Partner, auf Kundenbindung und -zufriedenheit und letztlich auf Ihr Ertragswachstum. Web, Call Center, persönliche Meetings, Verkaufsstellen, Mobile Commerce etc.),

Customer Experience Professionals 155

Customer Experience Professionals CEM Customer Experience Customer Experience Management 155

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

GetFeedback

JULY 19, 2019

This wonderful combination is what helps us really hear the Voice in Voice of the Customer. Storytelling: Your VoC program should tell the story of your customer. Use real quotes, call center recordings, and other powerful emotional data to share what’s really going on with your customers. And guess what?

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Michel Falcon Experience

FEBRUARY 19, 2016

bctt tweet=” If you’re going to have a successful career as a customer experience professional you need a strategy.”] ”] I remember the day when I first recognized that customer experience management would be “my thing.” Hosted free webinars.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

CX Journey

OCTOBER 27, 2015

Pundits and experts alike say that customer experience is everyone's job. If you google "customer experience is everyone's job" and "customer service is everyone's job," you'll find endless articles, blogs, and webinars with that very title. Technically, it is everyone's job. How can that be?

Customer Experience 80

Customer Experience Customer Experience Professionals Consulting Call Center 80