eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Webinars, Panels and other online learning.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Customer Experience Management 49

eglobalis

SEPTEMBER 30, 2017

Webinare, Panels und andere Online-Learning-Tools. CXPA: Diane Magers, CEO der Customer Experience Professionals Association CXPA. The post Die Customer Experience Professional Association gibt es jetzt auch in Deutschland, Österreich und der Schweiz – und wir brauchen Ihre Beteiligung. Work With Us.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Customer Experience Management 49

ECXO

APRIL 28, 2021

You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. Taking Your CX Programme to the next level of Maturity Register in advance for this webinar. You are invited to a Zoom webinar. With Tabitha Dunn.

Chief Customer Officer 98

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 98

RapportBoost

NOVEMBER 25, 2018

The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels. We’ll showcase real case studies of how leading brands are connecting with customers on their preferred channels,” said Medrano. “In The webinar will take place on Tuesday, Nov.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

CX Journey

DECEMBER 13, 2017

Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards). If you miss the webinar today, you'll still be able to access it on demand via the same link. Have a listen. And let me know what you think! Design cannot rescue failed content.

Data 112

Data Customer Experience Professionals ROI Analytics 112

Experience Matters

DECEMBER 18, 2014

I wrote this POST for the Customer Experience Professionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution.

Customer Experience Professionals 265

Customer Experience Professionals Tools Groups Customer Experience 265

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. The first wave of customer experience professionals have had to create our own paths.

Social Media 146

Social Media How To Culture Customer Centricity 146

Lumoa

APRIL 21, 2022

Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. You’re not alone.

How To 208

How To Self Service Banking Customer Satisfaction 208

Experience Matters

AUGUST 30, 2018

As you’ll see below, we’re continuing that theme in our CX Day plans: Free Webinars. Temkin Group will host two free webinars. Anyone who attends the Temkin Group webinars will receive a code for downloading a free copy of the report, Lessons in CX Read More. Free Research.

Groups 159

Groups Report Strategy Customer Experience 159

Experience Investigators by 360Connext

OCTOBER 2, 2014

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? Meet with other local CX professionals to enjoy speakers, break-out discussions, networking, food and more.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

CX Journey

SEPTEMBER 26, 2014

As a member of CXPA (Customer Experience Professionals Association) and a team member of the CXPA SoCal Local Networking Events committee, I am actively involved in the organization and all it has to offer. If you''re a customer experience professional and not yet a member, you should check it out.

Customer Experience Professionals 160

Customer Experience Professionals Customer Experience Company How To 160

CX University

JULY 10, 2023

CX University is the first comprehensive online learning organization that specifically trains customer experience professionals. The Enterprise Learning Solution is a tailored program offered to corporations that need specialized, organizational-wide training to weave Customer Experience into the company ethos.

Banking 52

Banking Competitive Advantage Customer Experience Professionals Course 52

Lithium

MAY 12, 2021

They’re the professionals who have kept their jobs and increased CX adoption and investment at their company over the last year. Why the right data is key to transforming customer insights into business outcomes. How to create a unified view of the customer at your organization. Register for our webinar HERE.

Customer Experience Professionals 59

Customer Experience Professionals Measurement Leadership Metrics 59

ECXO

JUNE 6, 2022

We have available 200 digital sets – Subscribe in our CX community [link] or in our ZOOM Link: Register in advance for this webinar: [link] After registering, you will receive a confirmation email containing information about joining the webinar. Who is Joe Pine ? He’s also the ECXO.org co-founder. Ricardo Saltz Gulko.

Consulting 52

Consulting Customer Experience Professionals Innovation Culture 52

CX Journey

AUGUST 24, 2017

I love attending webinars and reading articles about journey mapping because I'm always curious about how others talk about them, what their approaches are, what outcomes they've achieved, etc. Recently, I attended yet another webinar where the host touted great things about the content - but fell flat in delivery.

Customer Journeys 116

Customer Journeys Customer Experience Professionals Sales Customer Experience 116

CX Journey

JULY 5, 2018

Customer experience professionals know that, in order to deliver a great experience, companies must listen to customers, link customer feedback to transactional (and other) data, and act on what they hear. That statement has plagued companies for a long time.

Data 119

Data Customer Experience Professionals Metrics Analytics 119

Oracle

AUGUST 1, 2018

We’re also unleashing monthly articles and exclusive webinars to take a deeper dive into topics covered in the video series. Jeanne Bliss Jeanne Bliss is the Founder and President of CustomerBliss , and the Co-Founder of The Customer Experience Professionals Association. Learn more.

Chief Customer Officer 72

Chief Customer Officer Video Customer Experience Professionals Social Media 72

Totango

MARCH 8, 2022

Offering career advancement tips for CS professionals. Hosting CS webinars, teleconferences, and seminars. Offering tips on how to run customer success communities. Their forum is geared toward both customer success and customer experience professionals. Supporting CS research.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

GetFeedback

JULY 19, 2019

In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here. About the guest author .

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

CX Journey

SEPTEMBER 1, 2016

CX Day is a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight the profession but also to continue to raise awareness of the importance of the customer experience.

Company 92

Company Customer Experience Professionals Customer Experience Management Customer Experience 92

Alida

APRIL 26, 2018

Today, customer centricity, or some notion thereof, has become the strategic posture of almost every profitable company in existence. He described it as a growing reality gap between brands and their customers. According to Forrester, delivering on all five competencies is the hallmark of a truly insight-driven business.

Customer Centricity 133

Customer Centricity Analytics Study Customer Experience Professionals 133

Customer Experience Insight

DECEMBER 3, 2020

Customer experience professionals might be the most valuable players in their company’s success in 2021. You hold the key to customer retention. Many just couldn’t retain the customers they had before they were forced to shut down. The coronavirus put a monkey wrench in actual customer meetings.

Customer Experience Professionals 52

Customer Experience Professionals Social Media Customer Retention Tips 52

Experience Matters

SEPTEMBER 11, 2017

As you’ll see below, we’re continuing that theme in our CX Day plans: Free Webinar. At noon ET, Temkin Group will host a free webinar, Everything You Need to Know About CX, But Were Afraid to Ask, that will provide a strong foundation on customer experience. Free research.

Groups 121

Groups Report Customer Experience Customer Experience Professionals 121

CX Journey

JULY 25, 2017

And it's important to understand what makes one a CX Winner versus a CX Loser, which is why I tackled this topic in a recent webinar with CallidusCloud|CX. It's a company that doesn’t understand its customers and doesn’t take the customer into account in all that it does; the customer is not a priority. But they are!

Customer Experience Professionals 97

Customer Experience Professionals Culture Leadership Customer Experience 97

Confirmit

JULY 10, 2019

Webinar Details. You need to respond to customers’ issues to give confidence that you will do the right thing by them. With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Watch webinar.

Customer Journeys 45

Customer Journeys B2C Customer Experience Professionals Customer Centricity 45

Confirmit

JANUARY 29, 2019

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience 40

Customer Experience Customer Experience Professionals Report Customer Experience Management 40

Confirmit

MARCH 19, 2019

Confirmit surveyed 700 customer experience professionals and we’ve crunched the numbers to reveal the five habits that underpin the most successful programs. Sixty-seven percent of CX professionals we surveyed don’t believe their programs are driving innovation. Voice of the Customer Webinars.

Net Promoter Score 40

Net Promoter Score Customer Experience Professionals Customer Centricity Consulting 40

Customers That Stick

OCTOBER 6, 2014

CX Day is dedicated to celebrating customer experience and professionals who work in the customer experience field. CX Day is created by the Customer Experience Professional’s Association (CXPA), to which I belong. 7 Online Events, including webinars, Google Hangouts, and Twitter chats.

Customer Experience Professionals 123

Customer Experience Professionals Brand Values Strategy Communication 123

Thematic

SEPTEMBER 10, 2018

If you missed our recent webinar with customer experience expert Maurice Fitzgerald and Alyona Medelyan, CEO of Thematic, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score.

Video 48

Video Net Promoter Score Customer Experience How To 48

Thematic

SEPTEMBER 10, 2018

If you missed our recent webinar with customer experience expert Maurice Fitzgerald, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. How to get sponsorship as a CX professional.

Video 48

Video Net Promoter Score Customer Experience How To 48

CX Journey

OCTOBER 27, 2015

Pundits and experts alike say that customer experience is everyone's job. If you google "customer experience is everyone's job" and "customer service is everyone's job," you'll find endless articles, blogs, and webinars with that very title. Technically, it is everyone's job. How can that be?

Customer Experience 80

Customer Experience Customer Experience Professionals Consulting Call Center 80

Confirmit

JANUARY 29, 2018

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience 40

Customer Experience Customer Experience Professionals Report Customer Experience Management 40

Confirmit

JULY 10, 2019

Watch webinar. You need to respond to customers’ issues to give confidence that you will do the right thing by them. With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Voice of the Customer Webinars.

Customer Journeys 40

Customer Journeys B2C Customer Experience Professionals Customer Centricity 40

Confirmit

JUNE 26, 2019

Webinar Details. With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Voice of the Customer Webinars.

Customer Journeys 40

Customer Journeys B2C Customer Experience Professionals Customer Centricity 40

Confirmit

SEPTEMBER 18, 2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association ( CXPA ), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession. Want to know more about CX Day?

Customer Experience Professionals 40

Customer Experience Professionals Insurance Leadership Innovation 40

GetFeedback

DECEMBER 2, 2019

Customer Satisfaction Score: A Free Guide. One more thing—I recently did a webinar with GetFeedback where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience. Learn how GetFeedback can help you exceed customers’ expectations— start your free trial today.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

Experience Investigators by 360Connext

JUNE 17, 2015

I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. It’s time to start climbing the mountain one step at a time.

Customer Experience 110

Customer Experience Social Media Employee Engagement Metrics 110