NobelBiz
OCTOBER 17, 2023
Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.
TechSee
DECEMBER 9, 2020
When considering the sheer number of inquiries each contact center fields each day, applying RPA to alleviate even some of the contact center workload will have a major impact on streamlining processes and improving profitability. The Potential Value of RPA in Call Centers.
Talkdesk
OCTOBER 24, 2017
These real-time analytics can make the difference in how effectively your contact center operates, but there has to be a strategy in place to respond to those incidents as they occur. These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow.
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