NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

Kustomer

APRIL 29, 2021

To learn more about recording customer calls and capitalizing the data, check out the Customer Service Secrets podcast episode below, and be sure to subscribe for new episodes each Thursday. Listen Now: Listen to “Call Recordings Are the Secret to Better Customer Support | With Steve Richard” on Spreaker.

Call Recording 98

Call Recording Omni-Channel Data Customers 98

Avaya

AUGUST 24, 2016

With an unwavering commitment to excellence, Common’s leadership team is always looking for new ways to deliver exceptional service to our clients. In pursuit of this goal, Common has been a long-time user of Avaya IP Office ™ with Avaya Contact Center Select.

Tools 40

Tools Call Recording Contact Center e-support 40

NobelBiz

JULY 25, 2023

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers. What is Interaction Analytics? Watch the entire podcast episode here!

Interaction 98

Interaction Analytics Call Center Contact Center 98

UJET

DECEMBER 9, 2021

But call center employees can also be some of the least supported, hardest worked employees in the business – a sure-fire recipe for call center burnout. . When contact center employees aren’t performing their best, the customer experience declines. What is Call Center Burnout?

Contact Center 72

Contact Center Call Center How To Exercises 72

Win the Customer

JUNE 5, 2017

A survey by Leadership IQ found people are 87 percent more likely to love their job if they work from home or remotely. Look to virtual call center software for high-end features suitable for small businesses to large corporations, like call recording, auto attendant and a single communication system to connect everyone in your business.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

Clarabridge

JANUARY 6, 2017

It hides in call recordings and in call center agent notes. Under Susan’s leadership, Clarabridge Marketing produces insightful, educational content that enables business leaders to deliver on the promise of best-in-class customer experience. It sits in the text, pictures, and comments on social media.

Call Recording 40

Call Recording Social Media Call Center Feedback 40