NobelBiz

JULY 23, 2024

Implementing omnichannel call center software can change the way insurance providers interact with clients. In this article, we’ll talk about how How Omnichannel Call Center Software can help Insurance Agencies How Insurance Providers Can Benefit From Call Center Software 1.

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NobelBiz

APRIL 20, 2020

This is the method of listening to client calls that evaluate an agent’s communication capabilities and identify possible opportunities for change. As a result, call recording software plays a critical role within the contact center, and here’s everything you should know about it. What is the process of call recording?

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rethinkCX

JUNE 12, 2024

Call centers or contact centers are viewed as one of the main points of communication for sales, service and support through multiple channels (i.e.: Below you will find 5 curated call center management best practices you can implement today. phone, email, chat, social media, bots and AI).

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NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

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NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. But how exactly?

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NobelBiz

JULY 25, 2023

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers. What is Interaction Analytics? Watch the entire podcast episode here!

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NobelBiz

JANUARY 28, 2025

With the advancement of the contact center industry, benchmarks continue to shift and challenge businesses to meet higher customer expectations while maintaining efficiency. How to Benchmark Your Call Center Benchmarking is all about measuring your performance against clear, actionable goals and comparing them to industry standards.

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NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions. Why is Call Center Quality Management Important?

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Talkdesk

JUNE 21, 2019

One important way to reduce these important call center metrics is by reducing the amount of work it takes to wrap up previous customer interactions so that your agents are freed up to handle the next one. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center.

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NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers? But NobelBiz Omni+ is different.

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Talkdesk

APRIL 28, 2015

By that we mean that the customer has aggregated a myriad of information about your business, likely before ever interacting with one of your sales reps or call center agents. In fact, 57 percent of the purchase decision is completed before a customer even calls a company, according to CEB. What does this mean for your company?

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Stella Connect

JANUARY 31, 2018

First contact resolution (aka first call resolution), or FCR, might not be high on your list of call center metrics. Think of the last time you contacted a brand’s customer service department and the phone call, chat, or email exchange ended before your issue was resolved.

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NobelBiz

MAY 27, 2021

Customizable messages, pre-recorded messages, and prompts 2. Notify the customer about the call recording 5. The NobelBiz IVR system Our complete cloud contact center solution NobelBiz OMNI+ comes with complete built-in IVR capabilities designed to boost productivity, save time and increase the overall call center KPIs.

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Thematic

DECEMBER 15, 2024

Call center sentiment analysis can also help you develop tailored training programs that better meet your customers’ preferences. Check if the tool allows you to create custom categories, tweak algorithms, or apply industry-specific models. Customization ensures the tool can adapt to your unique needs.

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