CSM Magazine

MAY 31, 2023

In the heart of every successful business, a strong commitment to customer satisfaction is always present. One innovative tool businesses are increasingly employing is call center recording. This technology captures customer interactions, providing valuable insights that can refine and enhance the customer experience.

Call Center 52

Call Center Tools Call Recording Customer Service Representative 52

CSM Magazine

MAY 24, 2021

According to a recent survey by GoDaddy, 78 percent of customers say that competent customer service reps are critical in creating a satisfactory interaction. Incoming calls provide a wealth of data that will help you better understand the needs of your customers. Use a script.

Call Recording 52

Call Recording CRM Call Center Customer Relationship Management 52

Talkdesk

SEPTEMBER 6, 2017

This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. Not too long ago, when a customer needed to contact customer service, they had only one option: to call. If you ever emailed a customer service center, you are used to a slow response cycle.

Omni-Channel 40

Omni-Channel Communication Hotels How To 40

Talkdesk

SEPTEMBER 6, 2017

This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. Not too long ago, when a customer needed to contact customer service, they had only one option: to call. If you ever emailed a customer service center, you are used to a slow response cycle.

Omni-Channel 40

Omni-Channel Communication How To Hotels 40

CSM Magazine

JULY 27, 2021

A call center scripting tool helps in building scripts for agents handling customer’s complaints and queries. These tools help develop the call center script in a structured way that is easy for both agents and customers to understand. . What Are Call Center Scripts? Decreased training time.

Call Center 52

Call Center Tools Guidelines Telecommunications 52

Talkdesk

JULY 20, 2017

This piece was originally written by Jon Braga, Customer Advocacy Thought Leader, for Opentalk magazine. In planning sessions, we talk about how we can improve the customer experience (CX). Unless you’re working at one of the unicorns of support service, this topic does not get the same level of attention as CX.

Customer Experience 51

Customer Experience Customer Service Call Recording Tools 51

CSM Magazine

DECEMBER 12, 2019

With card fraud and identify theft continuing to hit the headlines, Jason Roos, CEO of Cirrus , discusses how call centers can navigate the options to ensure both PCI DSS compliance and the best possible customer experience. Not holding on to data reduces the risk that customers will be affected by fraud.

Contact Center 52

Contact Center Call Center Call Recording Report 52