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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images. Virtual agent exhibitors at MWC 2018: Nuance. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

Trends 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images. Virtual agent exhibitors at MWC 2018: Nuance. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

Trends 84