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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

For example, when troubleshooting, the IDSS has to analyze device status, connections or cables, or even evaluate damage for insurance Relying on inputs generated by an untrained consumer and conveyed to an agent in spoken or written language often results in errors.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images. Virtual agent exhibitors at MWC 2018: Nuance. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

Trends 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images. Virtual agent exhibitors at MWC 2018: Nuance. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

Trends 84