TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Already a fiercely competitive industry, new players are continuously entering the market.

Insurance 116

Insurance Telecommunications Contact Center Video 116

Magellan Solutions

FEBRUARY 26, 2024

Additionally, AI enables businesses to automate call routing, ensuring that customers are directed to the right agent. Integrating artificial intelligence call center solutions empowers customer service professionals to streamline operations and enhance efficiency. It improves customer service and satisfaction.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

TechSee

MAY 29, 2018

With clear ROI demonstrated almost immediately upon implementation, C-level decision-makers and call center management have turned to visual engagement as an important stepping stone on their journey towards providing a digital customer-centric experience. Best Practices in Visual Support.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Magellan Solutions

JULY 26, 2021

Maximized return on investment (ROI). The second tier of the call centers’ solution involves specific communities. The call center has access to complete information about the community and its amenities and can answer specific caller questions accurately. Helps control labor costs. Boosts profitability.

Call Center 40

Call Center e-support Call Center Solutions Return on Investment 40