TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. When and where? 12:30 – 13:30.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Kustomer

APRIL 13, 2022

Creating an online forum for customers to ask questions and receive answers helps you publicly document fixes for common problems. Knowledge sharing on a public platform among customers or even prospective customers is a creative and mutually beneficial solution. CRM software connects customer service with sales and marketing.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

Kustomer

FEBRUARY 19, 2024

It also offers a self-service portal where businesses can create a knowledge base containing FAQs, articles, and how-to guides, empowering customers to find answers to their questions independently. Freshdesk’s self-service option also offers a customizable widget, which can be embedded into websites or apps.

Self Service 52

Self Service Software Knowledge Base Social Media 52

TechSee

FEBRUARY 7, 2023

the engine under the hood of ChatGPT), Bard (powered by LaMDA, from Google), and others promise to be able to understand user intent, scrutinize all available documentation or information, and provide contextual answers to every user query. Is Generative AI for Service Too Good to Be True? In a word, maybe.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124