TechSee

DECEMBER 3, 2019

Even with intelligent NLP-powered search, contact center agents often find that the system returns too many articles, causing confusion and significant delays to the customer episode. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time.

Knowledge Base 136

Knowledge Base Contact Center Customer Service Representative System 136

NobelBiz

FEBRUARY 21, 2023

A well-implemented callback system can help improve agent satisfaction and performance while lowering the overall employee turnover rate. Handling dissatisfaction on social media The social media world comprises open platforms where customers may voice their frustration. What are the advantages of implementing a Callback system?

Contact Center 52

Contact Center Abandon Rate Self Service Management 52

NobelBiz

OCTOBER 30, 2020

Get Customers Feedback What people want to know is that their needs are understood and addressed. Ask them what they think and open a dialogue about what they like and dislike about you, your brand, the call center, and the customer service representatives. Scripts can be useful.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

Magellan Solutions

JULY 26, 2021

The operators at this center did not appear to be very familiar with the company’s products and were not helpful in assisting callers with their purchases. The distributor chose a call center to become their order-entry center. The second tier of the call centers’ solution involves specific communities.

Call Center 40

Call Center e-support Call Center Solutions Return on Investment 40

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52

NobelBiz

JUNE 1, 2021

What makes them the future of customer service? A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52