Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Agent Desktop and user experience.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations. Who’s there?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

TechSee

FEBRUARY 7, 2023

Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are making their latest technology easily accessible to the masses. Unlike highly structured chatbot interactions, Generative AI requires some creative license when communicating with users to provide a natural-feeling response. In a word, maybe.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124