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Contact Center Expo to Showcase Industry Insights to Thousands of Business Owners

CSM Magazine

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.

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Top Customer Care Trends to Consider as You Plan for the New Year

BlueOcean

Enter VoC analytics, which can be used to build positive experiences between your company and your customers while enhancing your brand.” Check the article out here if you’re looking to expand and innovate within your CX strategy. The Total Experience Strategy for Better Retail Digital Interactions Not in retail?

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Chrome OS Offers Fully Integrated Solution for Contact Centers

CSM Magazine

Contact centers are getting new tools in their digital transformation toolbelt. Starting today, Chrome OS offers a fully integrated solution for contact centers. Validated contact center solutions: New contact center solutions optimized for Chrome OS through a new solution track for Chrome Enterprise Recommended.

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Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation

CSM Magazine

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. “Joel is a force to have on board. .”

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. RELATED ARTICLE What is IVR?

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Meet Sophie AI: The Future of Service

TechSee

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions.

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What Is Call Center Reporting & How Does It Work?

NobelBiz

How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward? The right call center reporting system isn’t just a nice-to-have; it’s an absolute necessity. This includes calls, emails, live chat, and social media.