Call Center Solutions Contact Center Software Customers Sales 
NobelBiz
JANUARY 16, 2024
Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?
UJET
JUNE 25, 2021
As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. We’re long past the days where customer experience is an afterthought and the contact center is viewed as a cost center.
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NobelBiz
FEBRUARY 21, 2023
While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement?
NobelBiz
APRIL 5, 2021
What is ACD or Automatic Call Distribution? An ACD or Automatic Call Distribution System is an essential part of an overall contact center software solution as it connects incoming calls to specific agents who are skilled in specific skill sets. How can the ACD help agents?
NobelBiz
FEBRUARY 22, 2023
Because of the link with a physical place, a phone number evokes not only confidence, but also a variety of value judgments in the mind of your customers. When making sales and outbound calls from one region to another, virtual numbers creates a sense of connection and proximity that is important.
NobelBiz
FEBRUARY 22, 2023
Because of the link with a physical place, a phone number evokes not only confidence, but also a variety of value judgments in the mind of your customers. When making sales and outbound calls from one region to another, virtual numbers creates a sense of connection and proximity that is important.
Talkdesk
JUNE 27, 2017
Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect.
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