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Call Center Workforce Management

NobelBiz

What are the logistical needs and challenges your call center agents will face? Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. We maybe got a handful across: nearly 50 hires that actually had call center experience.

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Video: Turning Your Contact Center Into A Profit Center

RapportBoost

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. We welcome your feedback. . We are going to analyze some specific results, not only of Jenny Craig, but of industry-wide contact center transformation and chat results.