Magellan Solutions

JULY 27, 2017

The call center industry of the Philippines, in particular, is still experiencing robust growth a couple years after it was recognized as the new call center capital of the world, leading to optimistic predictions by industry leaders and government officials. Need for omnichannel communication.

Call Center 56

Call Center Trends Industry Report 56

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your customer turns into a real human being!

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

Magellan Solutions

JULY 30, 2021

When agents are not available to attend to customers, it will ultimately lead to longer wait and hold times, resulting in reduced satisfaction. . Though shrinkage is not a performance metric , managers sometimes use it to determine if the overall customer satisfaction can be improved. Measure Shrinkage Rate Continuously.

Call Center 52

Call Center Management Contact Center Call Center Solutions 52