Brands Knowledge Base Online Experience Social Media 
CSM Magazine
MAY 24, 2021
The internet has been around long enough that businesses no longer question the need to establish an online presence. Many don’t stop with a company website but extend themselves into the social media front. You don’t pay annual hosting and domain registration fees for what amounts to an online business card.
Eptica
JUNE 20, 2018
Author: Pascal Gauvrit The internet is now the primary channel for most consumers when it comes to shopping, connecting with friends and families and communicating with brands. hours per day online , up from just 3 hours in 2009. This means that websites are now the primary way that consumers interact with brands.
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CSM Magazine
JULY 5, 2022
A lot of entrepreneurs and business owners are so focused on the technicalities of running their companies and promoting their products or services that they sometimes ignore how important it is to also build a good image for their brand. The bottom line is brand image matters a lot, and it would be a huge mistake to leave it to chance.
Eptica
SEPTEMBER 10, 2015
Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Based on this analysis McKinsey sees four reasons for slow take up of digital service: 1. Poor online experience Customers have high, continually rising, expectations.
Tricia Morris
NOVEMBER 13, 2015
Will Your Brand Be on the Customer’s Naughty or Nice List? More customers this year doing more shopping online, asking more questions and expecting better and faster service across more channels, including their smartphone. Feeling stressed already that your brand might wind up on the naughty list for customer service?
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